You may return defective items within 30 days of delivery. We will replace defective items or issue credit to your account. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund credit within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days) and the time it takes us to process your return once we receive it (3 to 5 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund credit once we've received and processed the returned item.
Outside USA gift certificates may only be used for digital (PDF) products. We do not ship physical products outside USA.
Our warehouse is in Michigan (USA) and operates 24/7.
FREE SHIPPING to USA uses USPS Media Mail. Delays are possible in December when using Media Mail.
HOLIDAY DEADLINE FedEx and UPS: December 15 shipments should arrive before December 25 (weather permitting).
ENCORE MUSIC PUBLISHERS
PO BOX 212
MAPLE CITY MI 49664-0212 USA
++1 (212) 457-8002 FAX